Leadership & Performance Coaching for Aftersales Managers

Who it is for

Aftersales Managers, Service Managers and Senior Service Leaders

What you will improve

• → Coach service teams around real customer interactions
• → Manage KPIs without losing the team
• → Handle difficult conversations with confidence
• → Improve retention through consistent service behaviour

Programme structure

4 live online sessions of approximately 90 minutes. One session per week. Practical workplace assignments between sessions.

Session dates

1. 1.22 October 2026 · 09:00-10:30 CET (Central European Time)
2. 2.29 October 2026 · 09:00-10:30 CET (Central European Time)
3. 3.5 November 2026 · 09:00-10:30 CET (Central European Time)
4. 4.12 November 2026 · 09:00-10:30 CET (Central European Time)

Session topics

What is included

• → Four live online sessions of approximately 90 minutes
• → Workplace application between sessions
• → Practical tools
• → Certificate of completion

Facilitator

A certified AutomotiveTrainings.com facilitator with senior automotive retail experience.

Questions

How much time does it take each week?

One live session of approximately 90 minutes, plus a short practical assignment applied in your own workplace between sessions.

What happens if I miss a session?

Tell us in advance and we will share the session materials and arrange a catch-up conversation where possible. Sessions are interactive, so attendance matters.

Is the price per participant?

Yes. All prices shown are per participant. VAT is applied at checkout based on your billing country and business status.

Can we run this privately for our organisation?

Yes. For groups of roughly ten or more, a private cohort adapted to your business is usually the better option.