Live online · 4 sessions · Open internationally

Live online programme

Leadership & Performance Coaching for Aftersales Managers

A practical development programme for automotive Aftersales and Service leaders who want to coach their teams more effectively, raise workshop and service performance and improve customer retention.

  • 4 live 90-minute sessions
  • Starts 21 January 2027
  • Delivered live online in English
  • One session per week
  • Practical tools you can apply immediately
  • Automotive-specific examples
  • Live Q&A with the facilitator
  • Certificate of completion

Programme overview

What this programme covers

A four-week live online programme for aftersales leaders focused on coaching, accountability and customer experience.

Programme content

Session topics

LeadershipCoaching Service Managers and Service AdvisorsTechnician and team performanceAccountabilityCustomer experienceRetentionKPI managementDifficult conversations

Who this programme is for

Aftersales Managers, Service Managers and Senior Service Leaders

What you will improve

Practical behaviours you can apply immediately with your team.

  • Coach service teams around real customer interactions
  • Manage KPIs without losing the team
  • Handle difficult conversations with confidence
  • Improve retention through consistent service behaviour

Programme content

4 live sessions

01

Leadership

02

Coaching Service Managers and Service Advisors

03

Technician and team performance

04

Accountability

05

Customer experience

06

Retention

07

KPI management

08

Difficult conversations

Ready to strengthen your team's performance?

Join this live online programme starting 21 January 2027.

€495 per participant

Book Your Place

Programme format

How it runs

  • 4 live online sessions of approximately 90 minutes
  • One session per week
  • Delivered in English
  • Open internationally
  • Practical examples, reflection exercises and Q&A
  • Practical actions to apply between sessions
  • Four live online sessions of approximately 90 minutes
  • Workplace application between sessions
  • Practical tools
  • Certificate of completion
  • Resource pack sent after the final session

Session dates

When we meet

  1. 0121 January 2027
  2. 0228 January 2027
  3. 034 February 2027
  4. 0411 February 2027

09:00-10:30 CET (Central European Time)

Your facilitator

Who delivers this programme

A certified AutomotiveTrainings.com facilitator with senior automotive retail experience.

Pricing

€495per participant

Card payment or invoice for corporate buyers. VAT is applied at checkout based on your billing country and business status.

Cancellation, rescheduling and refund policy →
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Questions

Frequently asked questions

4 live sessions · Starts 21 January 2027 · €495 per participant

Book Your Place

€495 per participant.

Billing address (only needed for an invoice)

Order summary

Programme
Leadership & Performance Coaching for Aftersales Managers
Format
Live online · 4 sessions
Dates
21 January 2027 · 28 January 2027 · 4 February 2027 · 11 February 2027
Time
09:00-10:30 CET (Central European Time)
Participants
1
Price per participant
€495
Total
€495

VAT is applied at checkout based on your billing country and business status.

Secure payment by Stripe — card, Apple Pay, Google Pay and Link, depending on your device.

Corporate buyers can be invoiced — choose Request Invoice and we will issue a proforma invoice with payment details.

Private delivery

Need this programme for your management team?

We can also deliver a dedicated version of this programme for OEMs, importers, dealer groups and automotive organisations — adapted to your business, market and priorities.

Explore bespoke programmes →

Discuss a Private Programme

Tell us about your management team and we will propose a private cohort.

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€495

per participant · starts 21 January 2027

Book Your Place